Trial and purchase
If the no-card trial is expressly offered in the app, Waywoven Family may be tried once for 14 days without a card. The trial may be disabled independently from paid billing, ends automatically, and does not create a charge. A monthly or annual subscription begins only after a separately available Stripe checkout is confirmed.
Statutory right of withdrawal
The following information applies where you have a statutory consumer right to withdraw from your Waywoven contract concluded online. It concerns the Waywoven service, not travel services booked with other providers. Any additional mandatory rights remain unaffected.
You may withdraw from the contract within fourteen days without giving a reason. The period starts when the contract is concluded, but not before you receive the legally required information about your withdrawal right.
Clearly notify Binoron, LLC, 1111B S Governors Ave # 47095, Dover, DE 19904, United States; email: hello@waywoventravel.com. For example, send a letter or email.
You can also declare withdrawal without signing in at https://app.waywoventravel.com/contract/withdraw?lang=en. Once receipt is securely recorded, an electronic acknowledgement containing your declaration and its receipt date and time is immediately available to save; we also send it to the email address you provided.
The model form below is optional. Sending your withdrawal declaration before the period ends is sufficient to meet the deadline.
Effects of a valid statutory withdrawal
Following a valid withdrawal, we reimburse the payments received for this contract without undue delay and within fourteen days after receiving your declaration. We use the original payment method unless we expressly agree on another method at no additional cost to you. We charge no reimbursement fee.
A statutory refund entitlement is separate from voluntary goodwill. We check which contract is concerned and carry out the necessary steps; this does not make statutory rights or deadlines dependent on discretionary approval.
The current purchase process includes neither a waiver of withdrawal rights nor an express request for early performance. Payment, signing in or using an AI feature is not such a declaration. Those actions alone do not cause a loss of withdrawal rights or a deduction for use.
The acknowledgement records your declaration. It is separate from the actual reimbursement and notification that paid access has ended.
Optional model withdrawal form
You may complete and return this form if you wish to withdraw from the contract. Using it is not required.
To Binoron, LLC, 1111B S Governors Ave # 47095, Dover, DE 19904, United States; hello@waywoventravel.com:
I/We hereby give notice that I/we withdraw from my/our contract for the following service:
Service: ____________________ Ordered on: ____________________ Consumer name(s): ____________________ Consumer address(es): ____________________ Date: ____________________ Consumer signature(s), only when submitted on paper: ____________________
Delete as appropriate.
Term and cancellation
Waywoven Family costs a total of USD 9.99 monthly or USD 69 yearly. No additional tax surcharge is added. Stripe shows the total price, billing period, and renewal before payment. The subscription can be cancelled in the Stripe customer portal when the portal action is available in the app. Cancellation can also be declared by emailing hello@waywoventravel.com regardless of portal availability; Waywoven will confirm when it takes effect. Cancellation ordinarily takes effect at the end of the paid period; mandatory rights to earlier termination take precedence.
Where section 309 no. 9 of the German Civil Code applies to your consumer contract, any automatic renewal after the initial term continues the contract only for an indefinite period. You may then cancel the renewed contract at any time with no more than one month's notice, including when billing is annual. You can declare cancellation without signing in at https://app.waywoventravel.com/contract/cancel?lang=en or by emailing hello@waywoventravel.com.
A later period-end date displayed in the Stripe portal does not limit those mandatory rights. In these cases, we manually handle the statutory termination date and account for the remaining prepaid period, then confirm the outcome to you. Any refund legally owed is actually reimbursed; acknowledging receipt alone does not carry out that refund or an earlier cancellation in the portal.
Paid access remains available until the applicable termination date, after which no further renewal charge is made. The workspace then returns to Free. Existing journey data is not deleted; data above Free limits remains readable, while additional paid capacity requires Family access to be activated again.
Other refunds and voluntary goodwill
Cancellation stops automatic renewal but ordinarily does not create a prorated refund for a billing period that has already begun. Duplicate charges, technically incorrect charges, and refunds required by law are returned through the original Stripe payment method after review.
Other refund requests may be sent to hello@waywoventravel.com within 14 days of the first charge and are voluntarily assessed case by case based on usage, technical problems, signs of abuse, previous refunds, and applicable law. This is not a guarantee that a refund will be granted. The goodwill review does not restrict mandatory rights.
Mandatory consumer rights and external travel bookings
Where applicable law provides additional withdrawal, cancellation, or refund rights, those rules prevail. Requests: hello@waywoventravel.com.
- Mandatory statutory withdrawal and refund rights remain unaffected.
- Stripe displays the fixed total price, term, and renewal before purchase.
- Affiliate-linked flights, accommodation, activities, or transport are booked with the relevant third party; that provider's cancellation and refund rules apply to the travel service.